FAQs
What payment options are available in the shop?
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
I am having technical difficulties with my product.
If your issue is not covered in the FAQ, please contact us via email at yenohsounds@gmail.com
Why have I not received my order/confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam- if you don’t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address- in this case please contact our Order-Support to check whether we received your order.
Are Yenoh sound banks and sample packs royalty free?
All Yenoh sample packs and sound banks are 100% royalty free. However, redistribution and repacking are strictly prohibited! Rendering the project files and releasing the exact songs as your own original content is prohibited. However, using the samples, presets, loops, rhythms, melodies, etc. included in the project files are perfectly acceptable. If you have any further questions regarding copy rights and royalty email yenohsounds@gmail.com.
How secure is the online shop? Will my data be protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure service software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Can I get a refund?
Yenoh Sounds has a 100% Money Back Guarantee on all of our individual products within 7 days of purchase. No bulk orders. One refund per person.
My download is lost. Can I receive a new download link?
You can request a new download link via yenohsounds@gmail.com using the email address you used for the original purchase.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail with a link to download your order. Additionally, you will be able to login to your account, go to ‘My-Downloads’ and find your download there.
How long will delivery take?
Products are delivered instantly via email. You will be sent a link for your download as well as order confirmation.
What if I don’t have paypal?
No worries, you don’t need to have a PayPal account to purchase our purchase our product. We process Credit and Debit cards via Stripe. Email yenohsounds@gmail.com for any questions regarding this.